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Association of Hospitality Professionals

Association of Hospitality Professionals

Training Programs for Hotels

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Training Programs for Hotels

 

Training Programs for Hotels

  • Accelerating Sales Performance
  • Customer Centricity
  • Leadership Development in Hospitality
  • Driving Service Excellence
  • Train the Trainers – Making a difference through Training
  • Building F&B Sales
  • Through the Looking Glass – Housekeeping Finesse Development
  • Sustaining Initiatives for Food Production – Driving ISO 22000
  • Walk the Talk towards building a Brand – Brand Development
  • Leading the Culture Change (Essential for Pre-opening properties to New Brand
    alignments)
  • Preparing the Next Leap – Managers Development Program
  • Effective Teams through Effective Supervisors
  • Team Building – Outbound and Inbound

Comprehensive Training Programs For Hotels

Our specialized training solutions for hotels focus on enhancing key skills, fostering leadership, and driving excellence in guest service, operational efficiency, and brand alignment. Below is an elaboration of our tailored programs:

  1. Accelerating Sales Performance training for Hotels

This program is designed to equip your sales team with techniques to boost hotel revenue through strategic sales initiatives.

  • Topics Covered:
    • Targeted sales strategies for corporate, group, and leisure segments.
    • Building strong client relationships and enhancing negotiations.
    • Leveraging data analytics to identify revenue opportunities.
  • Outcomes:
    • Increased room occupancy and revenue per available room (RevPAR).
    • Enhanced ability to cross-sell and up-sell hotel services.

  1. Customer Centricity training for Hotels

Instill a customer-first mindset in your team to deliver memorable guest experiences.

  • Topics Covered:
    • Understanding guest profiles and anticipating needs.
    • Managing complaints to foster loyalty.
    • Personalized service and emotional engagement.
  • Outcomes:
    • Improved guest satisfaction scores (GSS).
    • Higher retention and repeat business rates.

  1. Leadership Development in Hospitality

Develop competent leaders who can inspire teams and drive organizational success.

  • Topics Covered:
    • Strategic decision-making and problem-solving.
    • Building and managing high-performing teams.
    • Adapting to evolving trends in hospitality.
  • Outcomes:
    • Stronger leadership pipeline.
    • Increased team productivity and engagement.

  1.  Service Excellence Training for Hotels

Raise service standards to delight guests and exceed expectations.

  • Topics Covered:
    • Creating a culture of excellence.
    • Attention to detail and service personalization.
    • Handling challenging situations with professionalism.
  • Outcomes:
    • Enhanced guest reviews and loyalty.
    • Recognition as a premium service provider.

  1. Train the Trainers – Making a Difference through Training

Empower your in-house trainers to deliver impactful and effective training sessions.

  • Topics Covered:
    • Designing and delivering engaging training programs.
    • Using interactive tools to maximize knowledge retention.
    • Monitoring and evaluating training outcomes.
  • Outcomes:
    • Stronger internal training capabilities.
    • A consistent culture of learning and development.

  1. Building F&B Sales Training for Hotels

Focus on boosting revenue from food and beverage outlets with targeted sales strategies.

  • Topics Covered:
    • Menu engineering and pricing strategies.
    • Up-selling and suggestive selling techniques.
    • Creating promotional campaigns for restaurants and bars.
  • Outcomes:
    • Increased average check and outlet profitability.
    • Enhanced dining experience leading to repeat visits.

  1. Through the Looking Glass – Housekeeping Finesse Development

Refine housekeeping operations to uphold your hotel’s reputation for cleanliness and comfort.

  • Topics Covered:
    • Advanced cleaning techniques and best practices.
    • Time and resource management for efficiency.
    • Creating an ambiance that reflects the brand identity.
  • Outcomes:
    • Higher cleanliness and safety standards.
    • Improved guest satisfaction related to accommodations.

  1. Sustaining Initiatives for Food Production – Driving ISO 22000

Ensure global food safety standards are met and maintained in your kitchens.

  • Topics Covered:
    • Implementation of ISO 22000 guidelines.
    • Identifying and managing critical control points (CCPs).
    • Continuous monitoring and improvement of hygiene practices.
  • Outcomes:
    • Compliance with international food safety standards.
    • Enhanced trust and confidence among guests.

  1. Walk the Talk Towards Building a Brand – Brand Development

Align every aspect of your hotel’s operations with your brand’s identity and promise.

  • Topics Covered:
    • Defining and communicating the brand story.
    • Ensuring consistency in guest touch-points.
    • Training staff to embody brand values.
  • Outcomes:
    • Strengthened brand reputation and loyalty.
    • Improved recognition in competitive markets.

  1. Leading the Culture Change (Essential for Pre-opening Properties and New Brand Alignments)

Prepare your team for seamless integration during pre-opening or rebranding phases.

  • Topics Covered:
    • Communicating vision and new objectives clearly.
    • Building morale and commitment to new initiatives.
    • Establishing operational standards in line with brand expectations.
  • Outcomes:
    • Smooth transitions with minimal disruption.
    • A unified team aligned with the new vision.

  1. Preparing the Next Leap – Managers Development Program

Equip managers with tools and techniques to excel in their roles and prepare for leadership.

  • Topics Covered:
    • Advanced problem-solving and conflict resolution.
    • Performance management and coaching.
    • Business acumen and financial literacy for hotel managers.
  • Outcomes:
    • Stronger decision-making and operational capabilities.
    • Managers ready to take on greater responsibilities.

  1. Effective Teams through Effective Supervisors

Enhance the capabilities of supervisors to foster high-performing teams.

  • Topics Covered:
    • Communication and conflict resolution.
    • Delegation and performance monitoring.
    • Inspiring and motivating team members.
  • Outcomes:
    • Improved operational efficiency.
    • Enhanced team dynamics and collaboration.

  1. Team Building Training for Hotels

Strengthen team bonds and improve interpersonal collaboration through experiential learning.

  • Topics Covered:
    • Outbound Activities: Outdoor challenges to build trust and teamwork.
    • Inbound Workshops: Role-plays and exercises to enhance communication and cooperation.
  • Outcomes:
    • Stronger interpersonal relationships.
    • Teams that work together effectively under pressure.

 

Elevate Your Hotel’s Standards Today!
Each program is tailored to meet your hotel’s specific needs, ensuring measurable outcomes and lasting impact. Let’s work together to set new benchmarks in hospitality excellence.

Contact us today to get started!

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